Frequently Asked Questions
Everything you need to know about shopping at Clogau Outlet.
Are your jewelry pieces authentic Clogau items?
Yes, every piece of jewelry sold at Clogau Outlet is 100% authentic and contains the same rare Welsh gold that the brand is famous for.
Why are the prices lower than the main Clogau website?
Our outlet store features end-of-line designs, discontinued collections, and overstock items, allowing us to offer genuine Welsh gold jewelry at significantly reduced prices.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout.
What is your return policy for outlet items?
We offer a 14-day return period for all items purchased through the outlet, provided they are in their original, unworn condition with all packaging and certificates included.
Do outlet items come with a warranty?
Yes, all jewelry purchased from Clogau Outlet comes with a standard 12-month warranty against manufacturing defects for your peace of mind.
Can I have my jewelry resized or engraved?
Currently, we do not offer in-house resizing or engraving services for outlet items to ensure we can maintain our low prices and fast shipping times.