Returns & Exchanges
We want you to be completely satisfied with your Clogau Outlet purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on earrings unless they are faulty.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your jewelry in its original presentation box and protective outer packaging to ensure it arrives in perfect condition.
Generate Shipping Label
Download and print your prepaid return shipping label from the portal, or use the provided QR code at your nearest drop-off location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing